Update on Ramada Hotel experience

I received a call today from the manager of the Ramada hotel in Kentucky. She apologized for the "misunderstanding". She said that the people from the online reservation system had told her that we would be providing "papers" showing that our dog was a service dog. I told her that I think just an id or the vest was all that's required. That was about the extent of our conversation and she said that she hoped we enjoyed our stay and then we said our good-byes.